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| Customers in the city of Richmond and the surrounding counties of Henrico, Hanover,
Chesterfield and Goochland can contact our home office in Richmond. |
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| Customer Service |
| In Richmond and Surrounding Counties - Telephone: (804) 355-1794 |
| In Other Areas - Toll Free Telephone: (800) 648-1794 |
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| Regular Office Hours |
| Mon-Fri 8:00 am - 4:30 pm |
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| After Hours Claims Service |
| If you have an emergency claim during the weekend, on holidays or after regular
business hours (Mon-Fri 8:00 a.m. to 4:30 p.m.), please call (800) 648-1794 |
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| Catastrophe Claim Reporting |
| All catastrophe claims should be reported by calling our catastrophe call center
at (800) 648-1794. Catastrophe claims will be prioritized based on the severity of the claim and
assigned to staff or independent claim adjusters for handling. |
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| Mailing Address |
| PO Box 6927 |
| Richmond, VA 23230-0927 |
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| Office Information: |
| Location: 4001 Fitzhugh Avenue, Richmond VA 23230 |
| (One Block East of Malvern Avenue on the corner of Fitzhugh and Lafeyette Ave's. in Richmond's West End) |
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| Email your questions about the Mutual Assurance Society of Virginia to: |
| Info@mutual-assurance.com |
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| Contact the Webmaster |
| Webmaster@mutual-assurance.com |
