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Customer Service
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In Richmond and Surrounding Counties - Telephone: (804) 355-1794
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In Other Areas - Toll Free Telephone: (800) 648-1794
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Regular Office Hours
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Mon-Fri 8:00 am - 4:30 pm
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After Hours Claims Service
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If you have an emergency claim during the weekend, on holidays or after regular
business hours (Mon-Fri 8:00 a.m. to 4:30 p.m.), please call (800) 648-1794
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Catastrophe Claim Reporting
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All catastrophe claims should be reported by calling our catastrophe call center
at (800) 648-1794. Catastrophe claims will be prioritized based on the severity
of the claim and assigned to staff or independent claim adjusters for handling.
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Mailing Address
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PO Box 6927
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Richmond, VA 23230-0927
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Office Information:
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Location: 4001 Fitzhugh Avenue, Richmond VA 23230
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(One Block East of Malvern Avenue on the corner of Fitzhugh and Lafeyette Ave's.
in Richmond's West End)
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Email your questions about the Mutual Assurance Society of Virginia to:
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Info@mutual-assurance.com
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Contact the Webmaster
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Webmaster@mutual-assurance.com
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