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Customer Service

In Richmond and Surrounding Counties - Telephone: (804) 355-1794

In other areas - Toll-Free Telephone: (800) 648-1794

Fax: (804) 355-1971

Claims Fax: (804) 355-3619

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Regular Office Hours

Mon-Fri 9:00 am - 4:00 pm

Due to COVID-19, our offices are currently closed to the public.

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After Hours Claims Service

If you have an emergency claim during the weekend, on holidays, or after regular business hours (M-F 9:00 am - 4:00 pm), please call (800) 648-1794 or (877) 231-9288

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Mailing Address

Mutual Assurance Society of Virginia

P.O. Box 6927

Richmond, Virginia 23230-0927

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Home Office Address

Mutual Assurance Society of Virginia

4001 Fitzhugh Avenue

Richmond, Virginia 23230