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Privacy Policy

Your privacy is important to Mutual Assurance. This page sets forth Mutual Assurance Society of Virginia’s policy regarding the collection and use of information provided by website visitors and e-mail users.

Use of This Website
Visitors to Mutual Assurance’s website may review all non-secured pages of the site without making their identity known and without providing any personal information. Visitors to secured pages may be asked to provide personally identifiable information for the purpose of establishing secure communications.

Mutual Assurance may collect information pertaining to the visitor’s use of this site, the name of the visitor’’s Internet Service Provider, the Uniform Resource Locator (URL) address or Internet Protocol (IP) address that referred the visitor to our site, and the date and time of the visit. The information collected allows us to measure website usage, which in turn allows us to provide a more friendly and usable website.

Certain pages of this site, secured and non-secured, may request that a visitor provide personally identifiable information for the specific purpose identified on that page. Mutual Assurance reserves the right to store this information and to use it in accordance with that specific purpose.

Electronic Mail
Mutual Assurance may collect and store personally identifiable information communicated by electronic mail (email) by any Internet user. For example, information provided by an existing customer via email with regard to a change of mailing address will be used for the purpose of changing the address in our existing customer records and to respond to the customer.

Disclosure of Information Collected
Mutual Assurance does not sell the information it collects, either through the use of this site or through email to third parties, except as described below.

Mutual Assurance may, either voluntarily or as required by law, share personal information with other third parties to comply with legal requirements and/or to provide our business services. These may include sharing information with parties such as property inspectors, claims investigators, credit bureaus, insurance regulatory authorities, law enforcement agencies or other government authorities, and persons or organizations conducting actuarial or research studies using aggregate numbers.

Information Storage and Security

Mutual Assurance has implemented physical, logical, and managerial procedures in accordance with industry standards to safeguard the privacy of the information we collect online. Secured pages within this site utilize commercially available encryption technologies to ensure a secure connection. User IDs and passwords are stored behind a commercially available hardware firewall. Mutual Assurance will only disclose passwords as required by insurance regulatory, law enforcement, or other government authority.

Protecting the Young
Mutual Assurance will never knowingly collect or maintain information at our website from anyone we know to be under 13 years of age and no part of our site has been designed to attract anyone under 13.

Questions regarding this policy
Questions regarding this policy may be directed to our webmaster either through email or via postal mail at PO Box 6927, Richmond, VA 23230-0927.

Mutual Assurance Society of Virginia reserves the right to change this policy at will. Any new policy will apply to all information collected from the date of the new policy.

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