Report a Loss
We’re sorry you’re dealing with a loss. Our claims team is here to help make the process as clear and straightforward as possible.
Choose the option below that best fits your situation.
If you need immediate help
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Medical Emergencies: please call 911 right away.
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Serious Damage or Water Issues: Please call us immediately at 1-804-355-1794. An associate will take your report and have an adjuster contact you as quickly as possible.
Reporting via this form
If you prefer, you may submit the Loss Notice Form below. If you submit this form after business hours —
(Mon–Fri, 8:00 am – 4:30 pm) — or on a holiday, a member of our team will personally review it on the next business day.
What to Expect
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Review: A member of our claims team will review your report the same day or the following business morning.
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Contact: An adjuster will reach out to you directly to discuss the details and guide you through the next steps.
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Documentation: To help us help you faster, please keep any photos of the damage or related receipts handy for your adjuster.