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Customer Service
In Richmond and Surrounding Counties - Telephone: (804) 355-1794
In other areas - Toll-Free Telephone: (800) 648-1794
Fax: (804) 355-1971
Claims Fax: (804) 355-3619
Regular Office Hours
Mon-Fri 9:00 am - 4:00 pm
Due to COVID-19, our offices are currently closed to the public.
After Hours Claims Service
If you have an emergency claim during the weekend, on holidays, or after regular business hours (M-F 8:00 am - 4:30 pm), please call (800) 648-1794 or (877) 231-9288
Mailing Address
Mutual Assurance Society of Virginia
P.O. Box 6927
Richmond, Virginia 23230-0927
Home Office Address
Mutual Assurance Society of Virginia
4001 Fitzhugh Avenue
Richmond, Virginia 23230