How can we help you?

Please fill out the form below to send us an email or scroll down for more ways to contact us.
Customer Service
In Richmond and Surrounding Counties - Telephone: (804) 355-1794
In other areas - Toll-Free Telephone: (800) 648-1794
Fax: (804) 355-1971
Claims Fax: (804) 355-3619
Regular Office Hours
Mon-Fri 9:00 am - 4:00 pm
Due to COVID-19, our offices are currently closed to the public.
After Hours Claims Service
If you have an emergency claim during the weekend, on holidays, or after regular business hours (M-F 8:00 am - 4:30 pm), please call (800) 648-1794 or (877) 231-9288
Mailing Address
Mutual Assurance Society of Virginia
P.O. Box 6927
Richmond, Virginia 23230-0927
Home Office Address
Mutual Assurance Society of Virginia
4001 Fitzhugh Avenue
Richmond, Virginia 23230